was a landmark year for American Strategic. We celebrated our 10-year anniversary, and were upgraded to A- (Excellent) by A.M. Best, the most respected rating organization for insurance companies. This accomplishment is the result of the hard work of each member of the ASI family, including our agency partners.
Our organization and staff are deeply committed to the company’s values of Attitude, Speed, and Innovation. Our positive and respectful Attitude toward our customers, partners, and fellow employees helps us provide the highest level of service at all times. Our dedication to Speed allows us to respond quickly to the changing requirements of customers, agency partners, and regulators. We foster and value Innovation, constantly challenging the status quo and seeking better and more efficient ways to meet the needs of our customers and partners. These core values permeate every aspect of ASI’s business and support our commitment of service to our stakeholders: our customers, our employees, our shareholders, and our community. The independent agents who represent ASI share these values and our commitment to providing exceptional service.
We hold sacred the promise we make to our policyholders when they purchase an ASI policy. Our objective is to minimize the disruption to their lives after a loss, whether catastrophic or routine. To accomplish this, ASI has built a world-class claims organization which has an unparalleled track record of paying claims quickly and fairly under all circumstances, including the severe hurricane years of 2004 and 2005.
This year, we have also begun to offer our products and services in states other than Florida and Texas. We look forward to building relationships with agency partners and serving new customers in several additional states during the next five years.
Sincerely,
John F. Auer
